Shipping & Delivery

At Echelon Tiny Homes, we aim to make shipping simple, dependable, and on time. Every order placed through our website is carefully packed and dispatched with the goal of getting it to you safely and within the estimated delivery timeframe.

1. Shipping Processing Time

• Processing timeframe: Orders are usually processed within 1–5 business days after payment is confirmed. During busy seasons, processing may take slightly longer.
• Confirmation & tracking: Once your order is processed and shipped, you’ll receive an email with tracking details (where available).
• Processing days: We process orders Monday to Friday, excluding weekends and public holidays.

2. Estimated Delivery Times

We ship worldwide. Delivery times depend on your destination and the shipping service selected at checkout. Typical delivery estimates are:

• United States: 10–24 business days
• United Kingdom & Europe: 18–24 business days
• Australia & New Zealand: 20–35 business days
• Canada: 10–24 business days
• Rest of the World: 30–45 business days

Important: These are estimated timeframes and may change due to customs processing, weather events, carrier delays, peak-season volume, or other factors beyond our control. Rural or remote areas may require additional transit time.

3. Shipping Costs

Shipping fees are calculated at checkout based on:

• destination address
• selected shipping method
• order size and weight

From time to time, free shipping or discounted shipping promotions may be available.

4. Tracking Your Order

When your order ships, we will email a tracking number (if provided by the carrier). Tracking updates can take a short period to appear after dispatch, so please allow a few days for the system to refresh with the latest status.

5. Delayed or Lost Packages

If your order has not arrived within the expected timeframe, please contact our Customer Support team and we will help locate your package. While we do our best to ensure prompt delivery, Echelon Tiny Homes cannot be held responsible for delays caused by circumstances outside our control, including customs delays, natural disasters, severe weather, or public holidays.

6. Customs, Duties & Taxes

International shipments may be subject to import duties, taxes, and customs fees. These charges are determined by your country and are the customer’s responsibility. We recommend checking with your local customs office prior to ordering to understand any potential costs.

7. Incorrect Address Details

Please double-check your shipping information before placing your order. Echelon Tiny Homes is not responsible for orders delivered to an incorrect address entered at checkout. If you need to update your address, contact us as soon as possible—changes can only be made before the order is processed.

8. No Returns or Refunds After Order Placement

Once an order is placed on Echelon Tiny Homes, it cannot be cancelled, returned, or refunded.
All sales are final.

Orders begin processing immediately after confirmation, which means we’re unable to make changes or issue refunds after an order is submitted. Please review product details, specifications, sizing, and shipping information carefully before completing your purchase.

9. Questions or Concerns

If you have questions about this Shipping & Delivery policy, please reach out to us via your preferred support contact details.

We appreciate your order and are committed to providing a smooth experience—our team will do everything we can to help your order arrive quickly and securely.