Return Policy

At Echelon Tiny Homes, we believe policies should be clear, upfront, and easy to understand. Please review the information below before ordering. By purchasing from our website, you acknowledge and accept this Return Policy.

No Returns or Refunds After Order Placement

Once an order is submitted on Echelon Tiny Homes, it cannot be cancelled, returned, or refunded.

All sales are final.

Because orders move into processing and preparation immediately after confirmation, we’re unable to make changes, stop shipments, or issue refunds once an order has been placed. We strongly encourage you to review product details, measurements, specifications, and order information carefully before completing checkout.

Customer Responsibility: Codes, Permits & Approvals

Any requirements related to local, state, or federal building codes, zoning regulations, permits, inspections, HOA rules, site requirements, or other approvals are the customer’s responsibility. Echelon Tiny Homes does not guarantee that any product or plan will be approved by local authorities.

Only Exception: Incorrect Item Sent

A return or refund is only available if we sent you the wrong product.

If the item you receive is not what you ordered, you must contact us within 48 hours of delivery.

To report the issue, please include:

• your order number
• clear photos of the item received
• photos of the packaging/label (if possible)

After our team confirms the error, we will arrange a replacement or issue a refund, at no additional cost to you.

Not Eligible for Return or Refund

We do not accept returns or refunds for:

• change of mind after ordering
• incorrect size, model, or product selected by the customer
• color or design preference expectations
• shipping delays caused by carriers or customs
• minor cosmetic variations that do not affect intended use
• orders placed incorrectly by the customer

Damaged Packages or Delivery Issues

If your package appears damaged upon arrival:

1. Take clear photos of the package before opening it
2. Contact us immediately

If visible delivery damage is not reported right away, the claim may be declined.

Late, Incomplete, or Unverified Requests

Requests made after 48 hours from delivery will not be accepted. We also cannot process claims without adequate proof (photos and order details) or outside the stated timeframe.

Contact Information

If you believe you received the wrong product or experienced an issue caused by our mistake, please reach out to our support team with your order details. We are committed to resolving verified errors on our side.

Customer Support: (add your email/phone/contact form link here)

Questions or Assistance

For questions about this Return Policy, please contact Echelon Tiny Homes Customer Support using the contact information above.